FAQ – Frequently Asked Questions

Orders: 

Q: Can I change or cancel my order?
Yes — orders can be modified or canceled within 2 days of purchase. Contact us at contact@kayzify.com with your order number.

Q: How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your order via our Track Your Order page.

Shipping: 

Q: Do you ship worldwide?
Yes, Kayzify ships worldwide with tracking included.

Q: How long does delivery take?

• United States: 7–12 business days

• European Union: 7–12 business days

• Australia & New Zealand: 7–12 business days

• Rest of the World: 12–30 business days

Q: Do I need to pay customs or import taxes?
Some countries may charge import taxes or duties. These are the responsibility of the customer.

Returns & Exchanges: 

Q: What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, with proof of purchase.

Q: Do you cover return shipping?
Yes, Kayzify covers return shipping on all eligible returns.

Q: Can I exchange my item?
Yes, we support direct exchanges. Contact us within 30 days of receiving your order.

Payments & Security: 

Q: What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Is checkout secure?
Yes, all transactions are encrypted with SSL for your protection.

Product Care: 

Q: How do I clean my phone case?
Use a soft cloth with mild soap and water. Avoid harsh chemicals to preserve the finish.